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While we usually ship orders off within a few days, in some cases such as low stock it may take up to a week to process your order. We will send you email updates about where your order is.
We ship every order using Royal Mail’s 1st class signed for service. This means your order will arrive within 1-2 days of shipping. We will send you a tracking code once your order is sent.
In the unfortunate case of your items getting damaged in transit, please reach out to our customer service – hello@onthatcase.com
If you haven’t received your items within a significant period between getting your tracking code, please reach out to our customer support – hello@onthatcase.com who will contact the shipping provider.
If you didn’t receive a tracking code for your new fav phone case, reach out to us – hello@onthatcase.com where we will make sure we send it over.
We ship our cases worldwide!